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Frequently Asked Questions

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FIRE DAMAGE FAQS

What should I do immediately after a fire?

After a fire, ensure your safety first by evacuating the premises. Contact emergency services and notify your insurance company. It’s crucial to avoid re-entering the property until it has been declared safe by professionals.

What is fire damage restoration?

Fire damage restoration involves returning a home or business to its pre-fire condition through specialized services that address the effects of smoke and soot, odors, structural issues caused by heat and other concerns. Services may include water remediation efforts as well as cleaning techniques designed to save materials damaged in the blaze.

Can I clean up and restore the property myself?

Fire damage restoration is a complex process that requires specialized equipment, knowledge, and expertise. It’s best to hire professional restoration services to ensure thorough and safe restoration of your property.

How long does the fire damage restoration process take?

The duration of the restoration process depends on the extent of the damage. It can range from a few days to several weeks, considering factors such as the size of the property, the severity of the damage, and the necessary repairs and reconstruction.

How can I prevent future fires in my home?

To prevent future fires, ensure you have working smoke detectors, maintain electrical systems, practice safe cooking habits, and avoid overloading circuits. Regular inspections and maintenance can help identify potential fire hazards.

MOLD REMEDIATION FAQS

How can I identify if I have mold in my house?

Mold is often visible as black, green, or gray patches on surfaces. There may also be a musty or moldy odor. If you suspect mold presence, it’s advisable to request a professional inspection.

Why is mold a problem?

Many people aren’t aware that mold can cause serious structural damage to homes and businesses, which, if left undetected, can cause a property to lose value and/or require significant repairs. And if you have ever suffered from allergies, exposure to molds can often cause nasal stuffiness, eye irritation, wheezing, skin irritation, or even more severe reactions.

Is mold dangerous to health?

Some individuals are more sensitive to mold and may experience symptoms such as allergies, eye irritation, or respiratory issues. In severe cases, black mold (Stachybotrys chartarum) can produce toxins that pose health risks. It’s important to address mold problems properly and promptly.

Can I clean the mold myself?

It is not recommended that you try to clean mold yourself, but instead have it handled by professionals who have been trained to do so. You can try to determine the water source that is feeding the mold growth and stop or turn off that source. However, be sure not to disturb the mold in doing so.

It’s also a good idea to turn off your HVAC system until a professional can inspect and diagnose your mold issue. Keeping the fans running could spread mold spores and increase damage to your property.

ROOF DAMAGE FAQS

What are the common causes of roof damage?

Roof damage can be caused by various factors, including severe weather conditions like storms or hail, improper installation, lack of maintenance, or aging of the roofing materials.

How can I identify roof damage?

Signs of roof damage can include missing or damaged shingles, leaks or water stains on the ceiling, sagging or uneven roof surfaces, or visible signs of wear and tear. It’s advisable to have a professional roof inspection to assess the extent of the damage.

How often should I have my roof inspected?

It’s advisable to have your roof inspected at least once a year, preferably before and after severe weather seasons. Regular inspections can help identify potential issues early on and prevent extensive damage.

What are the signs of a roof leak?

Common signs of a roof leak include water stains on the ceiling or walls, mold or mildew growth, musty odors, and damp or discolored areas on the roof. If you notice any of these signs, it’s important to address the issue promptly.

How can I prepare my roof for severe weather?

To prepare your roof for severe weather, you can trim overhanging tree branches, ensure proper attic insulation and ventilation, secure loose shingles or tiles, and have your roof inspected for any existing issues.

STORM DAMAGE FAQS

What should I do immediately after a storm causes damage to my property?

After a storm, prioritize your safety and the safety of others. If there are immediate hazards, such as downed power lines or structural damage, contact emergency services. Document the damage with photos and contact your insurance company to report the incident.

JD RESTORATIONS provides many of the services you may need after a storm blows through your area. We provide emergency roof tarping and board-up services to help prevent additional damage from the elements and provide security to your property. This service may be needed immediately if your property was damaged by falling trees, hail, high winds, tornado debris or fire.

What should you do if a hurricane hits your house?

Always listen to authorities in the weeks and days leading up to a hurricane and follow any orders for evacuation. If you are staying in your home during the storm, the CDC recommends these preparations:

Plan ahead by knowing where nearby shelters are located, the different routes to get there and if they allow pets, if you have a furry friend. Also have emergency phone numbers readily retrievable.

Prepare an emergency supply kit that includes food and water, medicines, flashlights, safety items, a fire extinguisher and any important documents.

Have your vehicle filled with fuel, and an emergency kit inside. Move vehicles into your garage or under cover.

Listen to the radio, a weather radio or TV for updates on the hurricane.

Stay inside the house and away from windows, and be ready to evacuate at any time.

Is storm damage covered by insurance?

Storm damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. It’s important to note that your home must be maintained to a reasonable standard. Otherwise, it could be hard to prove that the storm was the cause of the damage versus a lack of proper maintenance and general wear and tear.

How often should I check my policy details?

You should review your insurance documentation each time a change is made or at least annually in order to ensure that it meets all applicable state laws and regulations. Additionally, if there are changes within your company’s operations or area of operation (such as acquiring new property) then those matters need immediate attention so that any necessary adjustments can be made quickly an efficiently without delay.

WATER DAMAGE FAQS

What should I do if I have water damage in my house?

First and foremost, ensure the safety of yourself and your family. Then, if possible, stop the water source and contact a professional restoration company to assess the damage and take necessary measures.

Does my insurance cover water damage?

In many cases, homeowner’s insurance policies cover water damage caused by unforeseen events such as pipe leaks or sudden flooding. It is advisable to consult with your insurance company to understand the specifics of your policy.

What are the risks associated with stagnant water in my house?

Stagnant water can cause structural damage, promote mold growth, and affect the indoor air quality in your home. It is important to address the issue as soon as possible to minimize these risks.

Who to call for water damage?

A local JD RESTORATIONS is nearby and available now to respond to your water damage emergency right away. Our technicians are on call 24/7 with emergency services available immediately.

Who is responsible for monitoring the drying equipment?

Our water damage mitigation specialists will place and monitor equipment to achieve optimal results in the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please notify our office immediately if the power goes off or if the equipment turns off.

Should I open the windows to help the drying process?

Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.

What is water damage restoration?

When water intrudes into a home or business, water damage restoration may be required. Water damage restoration is the professional process of removing unwanted water, drying and cleaning the structure and/or contents, and returning the property to its pre-loss condition. This is completed by professional technicians who are certified to follow industry standards using the proper methods and tools.

Is water damage dangerous?

Water damage can be a serious situation. Water flowing through your home or business can carry with it any contaminates that it has come into contact with. Electrical hazards are common when water damage has occurred, so do not enter the area until it’s deemed safe.

Flood waters or contaminated water can also be a danger to anyone who comes into contact with it. It can be difficult to pinpoint what the water contains, and could have chemicals, dirt or bacteria within it. Additionally, depending on the severity of the water event, structural damage to the property could occur. Water damage may also make the area ripe for mold and mildew, which presents a danger to any occupants, as well.

Our Mission

“To restore the peace provided by a safe, healthy environment after the chaos of a disaster damages a property.”

Our Core Values Are What Define Us

Quality

Quality of setting high standards and always trying to surpass them.

Trust

Trust in believing what others have to say and giving you a reason to believe in us.

Gratitude

Gratitude in what we have accomplished and striving to make others grateful for knowing us.

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